General Terms & Conditions

Please read these terms and conditions carefully before using the Nepenthes London Online Store. This website is owned and operated by Nepenthes and Sons. Nepenthes London, 8 Woburn Walk, Bloomsbury, London, W1CH 0JL, Tel:020 3033 0003. VAT reg No: 313 8302 34. Co No: 11253463.


By placing an order on the Nepenthes London Online Store you acknowledge having read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at [email protected] before placing your order with us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.  All contracts are concluded in English.

COLLECT IN STORE ( Currently Unavailable )

  1. If the delivery method chosen is Collect In Store, please await a confirmation email from the Web Team before collecting your order. If you have not been contacted within 48 hours please contact [email protected].
  2. To collect your item you will need to produce your order confirmation email upon collecting the order from Nepenthes London.
  3. If another person is collecting on your behalf they will need to show your order confirmation email at the point of collection.
  4. If an order is collected by a courier Nepenthes London cannot be held responsible for the loss or damage of the item in transit. Please notify [email protected] if you plan to arrange a courier.  
  5. Collect In-Store orders will be held at Nepenthes London for a maximum of 3 months from point of confirmation.
  6. Our returns policy on Collect In-Store orders begins from the day you receive your confirmation email. To view our returns policy click here. 



Nepenthes London Gift Vouchers are valid for 6 months from the date of purchase. Gift Vouchers can be redeemed against all products on and in-store at Nepenthes London. Gift Vouchers cannot be returned or refunded and are non-transferable. Gift Vouchers can only be purchased with a debit or credit card; account credit cannot be used to buy a Gift Voucher.


The Nepenthes London Online Store accepts payments in British Pounds, US Dollars & Euro. The default currency is determined by the country you are viewing from. To change the currency please select the currency you wish to use on the top right corner of the website. Most destinations are shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. The following regions are sent on a Delivery Duty Paid basis: the United Kingdom and Europe. Please note the Express service to Australia, New Zealand, and other international territories is not a Delivery Duty Paid service. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. Please see the CHECKOUT for current and accurate delivery costs, delivery times and customs/duty information. For more information, please email [email protected].


Issued Credit notes are valid for a period of 12 months from date of issue. They can be used in-store or online by entering the code into the 'Gift Voucher Promo Code' field. 


If you wish to return a purchase please contact [email protected] for information on the procedure. 

For our complete policy on Returns & Exchanges please view here.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


This website, these terms, and conditions, and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.


All rights, including copyright, in this website, are owned by or licensed to Nepenthes and Sons Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Nepenthes and Sons Ltd. You may not modify, distribute or re-post anything on this website for any purpose.


Please note, due to the speed at which our Web Dispatch team operate, we can make no guarantees to change orders prior to shipping. If an order has been booked in & collected for shipment our Web Dispatch team can not cancel or amend it. Once you have received your item, you can then return it following our Returns Info guidelines.

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